SaaS SLA Credit Recovery Calculator
Convert uptime misses into the cash credits your SaaS vendor owes. Enter the monthly contract value and measured uptime to see the shortfall, the associated credit percentage, and the dollar amount that should be deducted from the invoice.
Always reconcile results with your master service agreement to confirm thresholds, caps, and claim windows.
Examples
- $12,000 MRR, 99.1% uptime, 99.9% SLA, 10% credit per point ⇒ SLA shortfall: 0.80% • Credit percent due: 8.00% • Credit amount: $960.00 • Net invoice after credit: $11,040.00 • Recorded downtime: 6.48 hours
- $65,000 MRR, 99.95% uptime, defaults for optional fields ⇒ SLA shortfall: 0.00% • Credit percent due: 0.00% • Credit amount: $0.00 • Net invoice after credit: $65,000.00 • Recorded downtime: 0.36 hours
FAQ
How do I handle tiered credit schedules?
Approximate the blended credit per percentage point by averaging the tiers or run multiple scenarios using each tier breakpoint.
Can I model annual contracts?
Yes. Enter the annual contract value and set billing hours to the hours in the service year so the downtime estimate matches your reporting period.
What if the SLA includes response-time metrics?
Translate response-time penalties into an equivalent credit rate and use that percentage in the credit per point field so both uptime and performance guarantees are captured.
Does the calculator include liquidated damages?
No. Add liquidated damages manually to the credit amount if your agreement specifies extra cash penalties beyond the standard SLA credit.
Additional Information
- Shortfall multiplies each percentage point below the SLA by the credit schedule you provide.
- Downtime hours assume a uniform month—update the billing hours input to match your contract period.
- Credits cap at 100% of the monthly bill to avoid negative invoices.