OTIF Delivery Rate Calculator
Measure on-time in-full (OTIF) performance by dividing OTIF-compliant orders by total shipped orders and comparing against a target rate.
Align OTIF definitions with customer contracts and ensure the same measurement window is used across systems.
Examples
- 1,200 total orders, 1,080 OTIF, target 95% ⇒ OTIF delivery rate: 90.00% (1,080 of 1,200 orders). Missed OTIF orders: 120. Target 95.00%: Below target by 5.00 points.
- 450 total orders, 440 OTIF, target blank ⇒ OTIF delivery rate: 97.78% (440 of 450 orders). Missed OTIF orders: 10. Target 95.00%: Above target by 2.78 points.
FAQ
Should OTIF be tracked by order or order line?
Use order lines when partial shipments are common and penalties apply at the line level. Use orders for executive summaries if your customers treat the order as the unit of success.
How should split shipments be handled?
Only count the order as OTIF if every required line arrives within the on-time window and meets the in-full threshold. Otherwise it is a miss.
What is a typical OTIF target?
Many retail and CPG programs target 95% or higher, but the contract definition should drive your benchmark.
Can I exclude force majeure events?
Yes, if your contracts allow it. Document the exclusions and keep the raw OTIF rate for transparency.
Additional Information
- OTIF counts orders that meet both the delivery timing window and the full quantity requirement.
- Use a single definition of on-time windows and fill-rate tolerances across the reporting period.
- OTIF highlights service reliability but does not replace cost, quality, or profitability KPIs.